It takes us between 2 and 5 business days to process an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:

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● USA: 3-4 business days

● Europe: 3-7 business days

● Australia: 2-14 business days

● Japan: 4-8 business days

● International: 10-20 business days

 

How do I track my order?

 

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at info@staffyshop.com 

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My order should haveIt has already arrived, but I have not received it yet. What I do?

 

Before contacting us, please help us by following these steps:

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● Check your confirmation email to make sure there are no errors in the shipping address.

● Ask about your order at your local post office.

● Ask your neighbors if the carrier had left your package with them.

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Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or wherever you will be.

 

If the address is correct and the package is not at the post office or with your neighbors, please contact us atinfo@staffyshop.com with your order number.

 

If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.

 

Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.

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I have received an incorrect or damaged product. What I do?

 

We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to info@staffyshop.com within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!